1. Physician Advocacy
- confidential review and discussion of sensitive situations
- coaching in difficult patient relations situations
and dissatisfaction scenarios
- mitigation with select patients on behalf of the physician
- coordination of responses to patients and family members
in grievance situations
- behavioral coaching when the physician or practice
administrator will manage
2. Risk Management
- litigation support & coordination
- event analysis
- exposure reductions strategies
- patient relations issues management
- claims assessment
- situational awareness
- practice risk assessments
- pro-active risk management solutions
3. Assistance with Regulatory
Readiness and Compliance
- state licensing requirements
- accrediting/certifying agencies
- coordination of corrective action plans
- readiness assessments
- mock surveys & inspections
4. Quality and Performance Improvement
Activities
- partnering with patients to involve them in their
care and thereby improve
quality outcomes and experience
- practice and/or process analysis
- quality management and improvement assessments
- waste reduction analysis
- assessment of systems and processes utilizing performance
improvement
methodologies
- design or re-design QI/PI programs for your setting
- coordination of credentialing challenges
- physician and other provider peer review program suggestions
5. Operational Management Analysis
Review and Revise
- policies and procedures
- work flow and process efficiency
- medical record documentation and practices
- waste reduction
Team Building and Coaching
- employee or medical staff and management support
- education and training
- attitudes in the workplace
- ethical dilemmas
- conflict resolution
- special project management and/or oversight
**Services vary dependent upon physician specialty or
provider, facility and situation. Referrals to other consultants
are available.
Debbie’s degree in sociology and her dual
certifications as a professional in healthcare quality
(CPHQ) and professional in medical services management
(CPMSM) combined with over 34 years of progressive healthcare
experience attest to her abilities to assist you with your
needs. Debbie’s competence is demonstrated in her successful
coordination and achieving compliance in nine national
accrediting surveys, in addition to multiple state licensing
and federal inspections. These accomplishments qualify
her to assist the individual physician, practice, firm
or facility. |
